S.Y. Bus Changes

Bus service changes in South Yorkshire

I am writing to advise you that, as a result of the current national bus driver shortage, First South Yorkshire and Stagecoach Yorkshire have made the decision to implement and number of service reductions in South Yorkshire with effect from the weekend of 30 October 2021.

As you may be aware, the pandemic continues to impact driver availability, recruitment and training and the challenges with driver shortages continue to build. We are seeing frequent short notice cancellations between both First and Stagecoach operations in the region and the issue is now receiving the attention of DfT at a national level so there is a recognition that the problems require active intervention to resolve. However, in the short term we can unfortunately expect further disruption on the network.

What services are affected? 

We have maintained close and regular contact with local operators and have reviewed and agreed a number of service reductions, which will take effect from the weekend of 30 October, to match driver availability and prevent on the day cancellations and provide customers with a more reliable timetable. 

These service reductions are unavoidable and will be implemented on a temporary basis so that operators are able to run a reliable and consistent service for the public until their resource issues are addressed.

New timetables will be added to travelsouthyorkshire.com/servicechanges ahead of the changes taking place.

What is SYMCA doing to reduce the impact on customers?

SYMCA is closely monitoring the situation and is working with the operators to minimise disruption.  Whilst SYMCA appreciates the challenges both First and Stagecoach are facing we have asked for a detailed resource recovery plan in order to reduce and ultimately eliminate the resource shortage to allow for service reinstatement no later than 30 January 2022. If services can be reinstated sooner this will be coordinated based on local and regional factors including levels of demand.

We will continue to keep customers updated and informed through our usual channels and operators will do the same.

How will this information be communicated to customers?

To ensure customers can stay up to date with the latest changes, our Service Changes page will be updated to reflect the latest service information at travelsouthyorkshire.com/servicechanges. We will continue to update our Disruptions page to reflect any short notice service cancellations attravelsouthyorkshire.com/Disruptions.

Bus operators will be tweeting service changes and cancellations via @FirstSouthYorks which we will retweet on our @TSYalerts Twitter feed. 

First South Yorkshire will also be keeping customers updated via their web page https://www.firstbus.co.uk/sheffield and any short notice cancellations will be communicated via their web pages as follows:

Stagecoach will also be keeping customers updated via their Twitter feed @StagecoachYrks and their website at: https://www.stagecoachbus.com/regional-service-updates/yorkshire

In the first instance it is recommended that customers check service availability via the above links before they travel and make alternative arrangements where required. 

Alternatively, customers who do not have access to the internet or social media can call Traveline on 01709 51 51 51 for the latest information.

How can you help?

It would be appreciated if you could please advise as many people as possible about these changes and where to find the latest available information via your usual channels.

If these changes cause any particular issues in your area, please let us know.

Kind regards

Rachel Cowling

Communications Officer – External Relations

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